Privacy Notice
Responsible for the protection of your personal data
Elvia Espinosa García (referred to as Arte Art Gallery) domiciled in Alcatraces 80, colony Izcalli Cuauhtémoc 1a Section, Metepec City, Municipality or delegation Metepec, C.P. 52176, in the State entity of Mexico, Mexico, is responsible for the processing of your personal data.
For what purposes do we collect and use your personal data?
Your personal data will be used for the following purposes: Provide the services and products required by you, report changes or new products or services that are related to the contracted or acquired by the customer, comply with obligations contracted with our customers, evaluate the quality of the service and carry out internal studies on consumption habits.
What personal data do we collect and from where?
For the purposes indicated in this Privacy Notice, we may collect your personal data in different ways: when you provide it directly to us; when you visit our website https://www.arteartgallery.com or use our online services, and when we obtain information through other sources that are permitted by law.
The data we will obtain may be, among others:
Name, Address, Phone, Email, Date of Birth, tax data in case of billing.
We do not obtain personal data through other sources
How can you limit the use or disclosure of your personal data?
You may limit the use or disclosure of your personal data as follows:
To stop receiving promotional emails by clicking Unsubscribe or by sending a targeted email [email protected] and point out in the "Subject" the word "Dismiss Subscription"
ARCO Rights
You have the right to access and rectify your personal data that we hold and the details of the processing thereof if they are inaccurate or incomplete; cancel them when you feel that they are not required for any of the purposes indicated in this Privacy Notice, are being used for non-consensual purposes or have ended the contractual or service relationship, or oppose the
treatment of them for specific purposes. The mechanisms that have been implemented for the exercise of these rights are through the following means: a) Telefónica to the number 722 501 6714 b) Email addressed to [email protected] ; and/or c) Written delivered directly to our offices located at Alcatraces 80, colony Izcalli Cuauhtémoc 1a Section, city Metepec, municipality or metepec delegation, C.P. 52176, in the State entity of Mexico, Mexico country, with the following information: 1. The name of the data subject, telephone, as well as full address, email or other means to communicate the response to your request. 2. Current document proving the identity of the Holder. 3. The clear and accurate description of the personal data and/or the reasons for which one of the ARCO rights is sought. 4. Any other element or document that facilitates the location of personal data. In the case of a request for rectification of personal data, the holder must also indicate the modifications to be made and provide the documentation that supports his request. In the event that the application does not meet any of these form requirements, the application will be rejected, and the applicant will be informed. In the event that the application meets all the formal requirements, the procedure will be continued in accordance with the following procedure: Arte Art Gallery will communicate to the Owner, within a maximum period of 20 (twenty) working days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted, by the means indicated by the latter in his application. If the request for access, rectification, cancellation or opposition is appropriate, it will be effective within 10 (ten) working days of the date on which the response is communicated.
Access to the Holder of Personal Data may be denied, or to make the rectification or cancellation or grant opposition to the processing thereof, in the following cases: When the applicant is not the owner of the personal data, When in the database of Arte Art Gallery, the personal data of the applicant are not found, when there is a legal impediment , or the resolution of a competent authority, which restricts access to personal data, or does not permit the rectification, cancellation or opposition thereof, and where rectification, cancellation or opposition has already been made. Arte Art Gallery shall inform the reason for decision and communicate to the Owner, within the time limits established for this purpose, by the same means by which I carry out the application, accompanied, where appropriate, by the evidence that is relevant.
Can your data travel to another country or be shared with others?
Your personal data will not be transferred and will not be processed inside or outside the country, by persons other than the Responsible indicated for the protection of your personal data.
Modifications to the Privacy Notice:
We reserve the right to make changes or updates to this Privacy Notice at any time for the attention of legislative developments, internal policies or new requirements for the provision or offering of our services or products. These modifications will be available to the public through our website https://www.arteartgallery.com Notices and Conditions section. (Privacy Policy says on the page, I suggest that they be deleted and only Notices and Conditions or those necessary to include the following sections in one or opinion)
Who can you file complaints with and complaints about the improper processing of your personal data?
If you consider that your right of protection of personal data has been injured by any conduct of our employees or our actions or responses, you presume that in the processing of your personal data there is any violation of the provisions provided for in the Federal Law on the Protection of Personal Data in Possession of Individuals, you may file the corresponding complaint or complaint with IFAI, for more information visit www.ifai.org.mx
Online Store Terms and Conditions
It is important that you read the following terms and conditions before making any purchases in our online store. Use of the https://www.arteartgallery.com which gives you access to a wide variety of concepts including but not limited to art product information are subject to the terms and conditions of this agreement. https://www.arteartgallery.com reserves the right, in its sole discretion, to change, modify, add or remove portions of these terms and conditions of use, at any time. It is the responsibility of the site user to constantly review these terms and conditions for changes. Changes are effective immediately once they have been placed on the site. By using the https://www.arteartgallery.com the customer agrees and accepts these terms of use. If you do not accept them, you must stop using this website.
Use of identification information. You may visit this site without providing any identifying information. If you choose to give us personal information for any of the above purposes, this information is retained by https://www.arteartgallery.com and you may use it to support your relationship with you as a customer. For example, we may email you an email about product updates, special offers, and new product https://www.arteartgallery.com. However, https://www.arteartgallery.com does not share, rent or sell their lists to other companies or institutions.
Option to exclude and update information. In case you want to clear your name from a mailing list, or if you want to update your information (for example, change your address), you can do so at any time. Whenever you request, Arte Art Gallery will delete your personal information from future mailings you make. To request that your name be deleted from future mailings or to update your information, please notify [email protected] either by email or by phone at 722 501 6714 at the address listed below.
Third-party links. This site provides links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave this site, https://www.arteartgallery.com has no control or liability of any kind over privacy rules, or data collection activities on other sites.
Changes to this standard. https://www.arteartgallery.com may, from time to time, change your privacy policy. Therefore, please visit this page periodically, to learn about any changes.
Contact. If you have questions about our privacy policy, the practices of this site or the procedures within this site, you may write or contact:
- Elvia Espinosa García
- https://www.arteartgallery.com
- Arte Art Gallery, with address at Calle Alcatraces 80, colonia Izcalli Cuauhtemoc 1a Sección, Metepec, State of Mexico country Mexico Postal Code: 52176,
- WhatsApp phone 722 501 6714
Rights Reserved
All material on the https://www.arteartgallery.com including text, designs, graphics, different files are the exclusive property of Elvia Espinosa García better known as Arte Art Gallery and the total or partial reproduction of any of these materials is prohibited.
Trademarks
Arte Art Gallery and all product and service names, slogans, graphics and sounds contained on this site are trademarks of Imagen Arte Art Gallery or its suppliers. These marks may not be copied, imitated or used in whole or in part without the prior written permission of Arte Art Gallery.
Arte Art Gallery respects everyone's intellectual property, so our users are advised to do the same. Arte Art Gallery may in appropriate circumstances and at its discretion limit access to its site and/or delete the account of any user who infringes the intellectual property rights of others.
Prices and Stocks of Products and/or Services
https://www.arteartgallery.com reserves the right to change the prices of the products and/or services published on the site.
https://www.arteartgallery.com reserves the right to publish the stock of the products and/or services on the site, and you agree to this fact in its entirety. Arte Art Gallery should inform you if any product is not in stock or discontinued.
Shipping and Security Policy
Shipping policies
Arte Art Gallery (Elvia Espinosa García) takes your order to the address you want by providing coverage in all the municipalities of the Mexican Republic through various courier companies. According to the measures or previous volumetric weight of the product ordered and/or by extension to the postal code provided for shipment, it may have an additional cost itself that will be indicated at the time of purchase. In case there is promotion in shipments this will not be charged.
Once the purchase order has been generated and payment is confirmed by credit/debit card, OpenPay will not be able to make product or tone changes, cancellations, request refund, or changes of address, so we ask you not to forget to check your products, order and shipping address before confirming the purchase.
Delivery times
Delivery will be made at the address indicated and delivery may vary according to the policies of each parcel (see the policies of the parcels on their websites).
The preparation time of the order will be at least 24 hours when verifying the existence of the product (except on sales days and / or special promotions (Hot Sale, Cyber Monday, Black Friday...), and high sales seasons such as (Good End, December...), or otherwise the processing time is 8 days.
The shipping time to your home is an additional 3 days within the national territory and 6 days in the United States and Canada. Until the preparation process is complete, the tracking number that will be provided to you by mail is generated.
By opening the online store, we will continue with the free shipping promotion TEMPORARILY until further notice in standard measurements of the published product. In case of custom measures, we reserve the right to add an extra cost for shipping. The cost of normal shipping is: $450 MXN pesos, and in Express shipping of $850.00 MXN pesos, on purchases larger than 4 paintings normal shipping is FREE.
The delivery time for the entire republic in normal shipping is: 3 to 5 business days**, from the sending of the tracking number to your email or via Whatsapp, do not include holidays, Saturdays and Sundays. (To check the delivery time and location of your order, you can follow up with your guide number on the relevant parcel website).
1. If your purchase is confirmed before 1 p.m. Monday through Friday, the first business day is the day you make the purchase. From that day on, you will start counting the preparation time for delivery when the requested product is in stock. If it is a custom request during the purchase, the stipulated times for its preparation and start of the shipping process will be specified.
2. If your purchase is confirmed after 1 p.m., the preparation time will start counting from the next business day. As noted in the previous point.
3. If you make a purchase on Saturday, Sunday or public holiday, the delivery time will start counting from the next business day of confirmation of your purchase.
It is important that when receiving your package, you check the status of the box, if the security tape is violated or the box is open or broken being exposed part of the interior do not receive it, write the comments on the courier ballot and immediately report it to the area of Customer Service art Art Gallery via mail: [email protected], otherwise Arte Art Gallery will not be responsible for any damages that may be presented by the products or the lack of any of the products.
*Preparation times are subject to change without notice.
Delivery exception
In case of not finding someone, who receives the goods, the courier will make a maximum of 3 visits to your home, if on the third visit the package cannot be delivered, the product will be located in some office of the courier company for a certain time according to the policies of each courier. Please dial the customer service number of the corresponding parcel to schedule delivery or collection at the offices; when the storage time expires and do not pick up the package, it will be returned to the source.
*No refund can be requested.
Return-to-customer process:
1. You will be notified by email that the goods have returned to our Warehouse.
2. You will need to pay the forward freight with a value of $450.00 MXN pesos to the following account:
ELVIA ESPINOSA GARCIA
BANK: SANTANDER
ACCOUNT: 60614435427
CLABE: 014420606144354271
1. After making the deposit or transfer, you must send the proof of payment to the [email protected], with your order number and the address where you want to receive the product.
2. We generate and ship the merchandise return guide.
Return by service occurs
At the time of placing your order and requesting the shipment through the service occurs (delivery at point courier), you will have 10 business days or time that establishes the parcel to pick up your package once you are in the offices. As it does not pass within the set time, the packet will be returned to the source.
*No refund can be requested.
Please dial the customer service number of the corresponding parcel for any questions the service occurs.
Return-to-customer process:
1. You will be notified by email that the goods have returned to our Warehouse.
2. You will need to pay for forward freight with a value of $450.00 MXN pesos on standard products to the following account:
ELVIA ESPINOSA GARCIA
BANK: SANTANDER
ACCOUNT: 60614435427
CLABE: 014420606144354271
1. After making the deposit or transfer, you must send proof of payment to the [email protected] with your order number and the address where you want to receive the product.
2. We generate and ship the merchandise return guide.
Lost or stolen packages.
Arte Art Gallery is not responsible for lost or stolen packages if confirmed as delivered by the parcel company. The customer must track and report the customer service number of the relevant parcel to assume responsibility for any loss or damage to the items.
Packages delayed
Arte Art Gallery is not responsible for packages delayed by the corresponding parcel company. The customer must track and update a report to the customer service number of the parcel to assume responsibility and report the reasons for the delay as well as the location of the package.
Guarantees and liability
1. Delivery times are estimated, such information is provided by the parcel company and we cannot guarantee compliance.
2. Arte Art Gallery will not assume any responsibility for packages delivered at the wrong addresses, we ask you to review and make sure that the shipping address is correct.
3. If you have any problems with your shipment after you have generated the report number with the corresponding parcel, you can request our support with tracking the incident by sending us an email to [email protected], where you must include your guide number, report number, order number, and a brief explanation of the situation.
It is important that when receiving your package, you check the status of the box, if the security tape is violated or the box is open or broken being exposed part of the interior do not receive it, write the comments on the courier ballot and immediately report it to the Customer Service area of Art Gallery by mail: [email protected], otherwise Arte Art Gallery will not be responsible for any damages that may be presented by the products or the lack of any of the products.
Identity Validation
Arte Art Gallery's verification team will contact you via email to perform an identity check, in the following cases:
1. On purchases over $7,500.00 MXN pesos paying by Credit/Debit card at OpenPay/Pay Pal.
2. The recipient's name does not match the name of the Debit/Credit card holder.
3. When our system detects any unusual or fraudulent movement in the order.
We make this request in order to take care of your integrity and verify that you are the cardholder or have authorization to make use of it and prevent cases of fraud or illegal purchases.
In case you receive an identity, validation email you need to please send us a photo of the official identification (INE, Driver's License or Passport) of the cardholder front and back, to continue the process of preparing and shipping products.
Arte Art Gallery reserves the right to cancel the order within 72 business hours if the customer does not comply with identity validation or if the identification is not legible.
We appreciate your cooperation and fully respect your right to privacy; the information you provide to us is used for the processing of your orders; rest a doubt that under no circumstances will we share your data with third parties.
For more information, please see our Privacy Notice.
https://www.arteartgallery.com
Alcatraces . 80 Col. Izcalli Cuauhtémoc 1st section, Metepec, State of Mexico Mexico C.P. 52176.
Change Policy
CHANGE POLICY IN ART ART ONLINE STORE. GALLERY
1. Arte Art Gallery accepts changes to products purchased from its online store in any of the following cases:
1. The product is defective or unhealthy upon receipt.
2. The product is not to the customer's liking, or was not what you ordered, as long as the product is in its original condition, unused and with its original packaging.
2. The customer will have a maximum of 3 business days to request their exchange for another product. No product return will be accepted and no refunds will be made.
3. Changes to the Art Gallery online store will be made for one product or multiple products of the same value as the product you want to exchange. If the customer chooses a lower value product than the one they want to change, Arte Art Gallery will not pay the difference to the customer.
4. There will be no changes to accessories (Handcrafts, decoration accessories, etc.) There will also be no changes to discounted products, purchased during promotions, or gifts delivered in the purchase of any other product(s).
5. The use of products purchased from Arte Art Gallery is the responsibility of the consumer. Arte Art Gallery is not responsible for the consequences or reactions that such products may cause in the mis handling of them.
6. To request the change of a product purchased from the Arte Art Gallery online store, the following steps must be completed:
· The customer must request the change within the first 3 business days after receiving the delivery of their products (Saturdays and Sundays will not be considered business days) to verify that it is not requested.
· The change request will be mailed to the [email protected] with an explanation of the reason for the change, as well as with the purchase order and receipt details. Once analyzed and if the change proceeds, it must be indicated why another product or products of the same value want to make the change.
· In case the product has arrived in bad condition, defective, evidence (photographs or videos) will be requested to check the status of the product.
· Arte Art Gallery will absorb collection costs for products that have been shipped in bad condition, defective, or have been shipped by mistake instead of the product that was purchased. Arte Art Gallery will send a guide to the customer for the return of the defective or wrong product and will coordinate with the customer and the parcel company for the collection of the package.
· In case the customer wishes to return a product because it was not to their liking (as long as it has not been used or abused and is in its original packaging), the shipping costs will be borne by the customer. The customer will send the product to the address that we will provide by email [email protected].
· In any case, the customer will have 3 calendar days to make the return of the product in the same conditions in which he received it and without having used it. The product will be shipped with the original packaging and labeling and in the same box or envelope in which it received them or in its defect in a similar format that guarantees the return in perfect condition. In addition, you must include proof of your order that you received printed along with the products in the package.
· Once the product is received, Arte Art Gallery will check its status, as well as that the product has not been altered by the customer or used under conditions other than those recommended. If the product is in good condition, it will proceed with the shipment of the substitute product within 3 working days if it is in stock, if it is not in stock, they will agree the processing days for its elaboration according to the customization of the requested product.
